Friends recommended Rod to us in 2012. We had been using a local Travel Agent for over 20 years but decided to give him a try. After 28 cruises with him, we have never regretted it. Rod is very knowledgeable and always gets us the best deal. He checks before final payment is due and makes sure that we have the best possible price. Connecting by e-mail and the phone was different but we love talking to him and he always responds quickly to our requests. We did meet Rod on a cruise in December 2015 and have the Tee shirt to prove it. We are very happy that our friends recommended Rod to us and we are glad to tell everyone else how wonderful we think that he is. You will miss out if you do not give him a call or e-mail.
Don & Cissy
Florida
Don & Cissy
Florida
I booked the first cruise with Rod around 2007.. I found him through a cruise quote website. I was concerned at first because he had no brick and mortar operation. I did my research about what questions to ask and contacted him. He had all the "right" answers including the fact that the cruiseline itself would charge my credit card (and not his agency...this is ultra critical when you book with an online travel agent). He was very easy to talk with and helpful (I was booking a Panama Canal cruise for a group of family & friends). After his help with that cruise, he became my GOTO person for booking cruises (I have been on 30+ cruises). He is very helpful (selecting a cabin, recommending one cruise ship over another, etc). I have booked many many cruises through him since and have referred him to at least 10 friends who have also booked. Before I found Rod, I booked with the cruise lines directly. Frankly, I found it very impersonal. I would get different agents or my agent would be off and I'd have to wait. I just booked a cruise with Rod and emailed him with an "URGENT" subject line because I had found a great price and knew it wouldn't last. In about 10 minutes, I got a call from him personally (he was in the middle of a retail store as it was after hours) letting me know he had a cabin on hold at the amazing price and we could handle details the next morning. THAT IS CUSTOMER SERVICE! I recommend him without hesitation. He's fun to work with and very knowledgeable. He's been on many of the ships and can give personal reviews/insights.
JNell
Texas
We've done three cruises with Rod. He is always prompt, responsive and gives practical advice. We feel he has gotten excellent financial and experience value for us on all our trips, including the latest which we just got back from. Rod provides more than just a sale. He personally addresses all questions or concerns after you have purchased the cruise and follows up afterwards to see how things went. Having worked with Rod, we would never use anyone else.
KD2
Sioux City, IA